Refund Policy
- This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.
- Cancellations will only be considered if the request is made within 2 days of placing the order.
- Cancellation requests may not be entertained if the orders have been communicated to the sellers/merchant(s) listed on the Platform and they have initiated the process of shipping or if the product is out for delivery. In such a case, you may choose to reject the product at the doorstep.
- In case of receipt of damaged or defective items, please report to our customer service team within 2 days of receiving the product.
- The request will be entertained once the seller/merchant listed on the Platform has checked and verified the issue.
- If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service team within 2 days.
- Money will be refunded if the product is damaged.
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For a refund, you must make a clear video while unboxing the package to serve as proof of damage.
- Replacement and exchanges for damaged or defective products will be provided within 7 days.
- If Millenzee approves a refund, it will be credited within 7 working days via the original mode of payment.